1. Payment Rules:
1.1 Accepted Payment Methods:
Bank transfers to the bank account of the individual entrepreneur "Travel to Mangistau" at Kaspi Bank.
1.2 The tourist is obligated to remit an advance payment amounting to 20% of the total tour cost within 5 days of receiving confirmation of the booking for tourist services. This advance payment must be made no later than the tour start date.
1.3 After the advance payment is made and confirmed, the tour is considered booked.
1.4 The remaining 80% of the total tour cost must be paid no later than the start of the tour, by credit card (KZT) or cash (USD, EUR, KZT).
* According to Article 685 of the Civil Code of the Republic of Kazakhstan.

2. Pricing:
All prices listed on our website are in Kazakhstani Tenge and include all applicable taxes and fees, unless otherwise provided by law.

3. Booking Cancellation:
In the event of cancellation, the client is required to notify the tour agent via message or call and obtain confirmation of the cancellation.

4. Refund in case of tour cancellation by the tour agent.
4.1 In case the tour did not take place for reasons beyond the tourist's control (e.g., due to tour cancellation by the organizer), the full amount of the advance payment is refunded to the tourist within 5 working days after receiving notice of the cancellation.
4.2 Refund policy:
Refund requests are considered only in the following cases:

4.3 Cancellation by the tourism company:
In the event of tour cancellation due to unforeseen circumstances, the tour agent will offer you the choice between a full refund or rescheduling the tour to an alternative date.

4.4 Cancellation by the Client:
In the case of a valid reason for a refund, the client must inform the tour agent by message/call.

Refunds for booking cancellations will be processed as follows:
In the event of cancellation occurring more than 5 days prior to the scheduled departure date of the tour, the following options are available:

1. The payment may be refunded in the form of a voucher, which will permit the rescheduling of the tour to alternative dates.
2. The payment may be returned, subject to a deduction of 10% of the total tour cost.

If cancellation occurs less than 5 days prior to the tour departure date, the deposit shall be non-refundable.

4.5 Partial Participation:
In case of joining the tour by the client (tourist) later or leaving it earlier for any reason, there will be no refund for the unused part of the tour.
* In accordance with paragraph 2 of Article 686 of the Civil Code of the Republic of Kazakhstan.

4.6 Exceptions to Refund Rules:
Refunds from companies/services provided by other entities are processed according to the rules of the respective entities.

5. Force Majeure:
5.1 If proper performance becomes impossible due to force majeure, i.e., extraordinary and unavoidable circumstances under the given conditions (natural disasters, military actions, states of emergency, etc.), the travel agency is not responsible.
5.2 In cases mentioned in paragraph 5.1, no refund is provided.
* According to paragraph 2 of Article 359 of the Civil Code of the Republic of Kazakhstan.

6. Contact Information for Refund Requests:

To request a refund or inquire about the status of a refund, please contact our customer support at traveltomangistau@gmail.com or by phone: +7 702 466 3322.
* Civil Code of the Republic of Kazakhstan - adopted on July 1, 1999, No. 409.

Address of IE "Travel to Mangystau":
130000, c. Aktau, 11 microdistrict, building 5, office 58
Contact Information:
Phone: +7 702 466 3322
Email: traveltomangistau@gmail.com
Website: traveltomangistau.kz
When processing personal data, we comply with the requirements of the legislation of the Republic of Kazakhstan, in particular, the Law of the Republic of Kazakhstan dated May 21, 2013, No. 94-V "On Personal Data and Their Protection," as well as the norms and rules established in the Individual Entrepreneurship (IE).
The User Agreement of IE "Travel to Mangystau" is an integral part of this Policy and is a part thereof.
Terms and Definitions:

1. Personal Data: Information related to a specific or identifiable individual, recorded on electronic, paper, and/or other material media.
2. Processing of Personal Data: Actions aimed at accumulating, storing, changing, supplementing, using, disseminating, anonymizing, blocking, and destroying personal data.
3. Use of Personal Data: Actions with personal data aimed at achieving the goals of the owner, operator, and third party.
4. Storage of Personal Data: Actions to ensure the integrity, confidentiality, and availability of personal data.
5. Dissemination of Personal Data: Actions resulting in the transfer of personal data, including through mass media or providing access to personal data in any other way.
6. Data Subject (Subject): An individual to whom personal data belongs.
7. Third Party: A person not being the subject, owner, and/or operator but connected with them by circumstances or legal relations regarding the collection, processing, and protection of personal data.
8. IP Address: A unique network address of a node in a computer network built on the IP protocol.

Purpose and Scope of the Document:
The use of the traveltomangistau.kz website by the data subject, the purchase of a tourist product, or obtaining consultation (including in company sales offices) signifies the unequivocal and full agreement with this Policy regarding the processing and protection of the personal data of the data subject, in accordance with the Law of the Republic of Kazakhstan on Personal Data and their Protection.
The Policy of "Travel to Mangystau" (hereinafter referred to as the IE) regarding the processing of personal data (hereinafter referred to as the Policy) defines the position and intentions of the IE in the field of processing and protecting personal data, with the aim of complying with and protecting the rights and freedoms of every person, especially the right to privacy, personal and family secrets, protection of honor and dignity.
The Policy is strictly adhered to by the leaders and employees of all structural units and branches of the IE "Travel to Mangystau."
This Policy applies to all personal data of subjects processed by the IE, using automation means and without using such means.
Any data subject has access to this Policy.
This policy on the processing and protection of personal data applies only to the traveltomangistau.kz website. The IE does not control and is not responsible for third-party sites that the data subject may visit through links available on the traveltomangistau.kz website.
Principles and Conditions for Processing Personal Data:
The security of personal data is understood by the IE as the protection of personal data from unauthorized or accidental access to them, destruction, alteration, blocking, copying, provision, dissemination of personal data, as well as from other unlawful actions regarding personal data, and takes the necessary legal, organizational, and technical measures to protect personal data.
When processing personal data, the IE adheres to the following principles:

1. Legality and fairness.
2. Restriction of processing personal data to achieve specific, predetermined, and legal purposes.
3. Avoiding processing personal data incompatible with the purposes of collecting personal data.
4. Avoiding the combination of databases containing personal data, the processing of which is carried out for incompatible purposes.
5. Processing personal data that meets the purposes of their processing.
6. Compliance with the content.

The IE processes personal data only if at least one of the following conditions is met:

1. The processing of personal data is carried out with the consent of the data subject to the processing of their personal data.
2. The processing of personal data is necessary to achieve the goals provided for by law, to exercise and fulfill the powers and duties assigned by the legislation of the Republic of Kazakhstan to the owner of the database containing personal data.
3. The processing of personal data is necessary to fulfill the contract, the party to which is the data subject, as well as to conclude a contract at the initiative of the data subject.
4. The processing of personal data is necessary to protect the rights and legitimate interests of the IE or third parties or to achieve significant goals for the IE, provided that the rights and freedoms of the data subject are not violated.
5. Processing personal data to which an unlimited circle of persons has access is carried out with the consent of the data subject or at their request.
6. Processing personal data subject to publication or mandatory disclosure in accordance with the legislation of the Republic of Kazakhstan.

Aktau, Kazakhstan
April 1, 2021
Individual Entrepreneur "Travel to Mangistau," represented by Director Chuishbaev Eduard Esbolatovich.
Address: 130000, Aktau, 11 microdistrict, building 5, office 58,
Phone: +7 702 466 3322
Email: traveltomangistau@gmail.com
Website: traveltomangistau.kz
1. LEGAL REGULATION
Article 395 of the Civil Code of the Republic of Kazakhstan. Offer

1. An offer is recognized as a proposal to conclude a contract made to one or more specific persons if it is sufficiently definite and expresses the intention of the person making the offer to consider themselves bound in case of its acceptance. An offer is sufficiently definite if it contains the essential conditions of the contract or the procedure for determining them.
2. The offer binds the sender from the moment it is received by the addressee.

If notice of withdrawal of the offer is received earlier or simultaneously with the offer itself, the offer is considered not received.

1. The offer received by the addressee cannot be revoked during the period established for its acceptance unless otherwise stipulated in the offer itself or does not follow from the nature of the offer or the circumstances in which it was made.
2. Advertising and other offers addressed to an indefinite circle of persons are considered as an invitation to make offers unless otherwise expressly stated in the offer.
3. An offer that contains all the essential conditions of the contract and expresses the will of the person making the offer to conclude a contract on the terms specified in the offer with anyone who responds is considered an offer (public offer).

Article 396 of the Civil Code of the Republic of Kazakhstan. Acceptance

1. Acceptance is considered the response of the person to whom the offer is addressed about its acceptance.

Acceptance must be complete and unconditional.

1. Silence is not acceptance unless otherwise provided by a legislative act, business custom, or the parties' previous business relations.
2. The performance by a person who received the offer, within the period established for its acceptance, of actions to fulfill the conditions of the contract specified in it (shipment of goods, provision of services, performance of work, payment of the corresponding amount, etc.) is considered acceptance unless otherwise provided by law or specified in the offer.
3. If notice of withdrawal of the acceptance is received by the person who sent the offer earlier or simultaneously with the acceptance itself, the acceptance is considered not received.

2. SUBJECT OF THE CONTRACT-OFFER
2.1. This Contract-Offer of the IE traveltomangistau.kz, represented by Individual Entrepreneur "Travel to Mangistau" (hereinafter referred to as the "Contract-Offer"), constitutes a public offer by the IE and defines the conditions for providing tourist services to the Client (hereinafter referred to as the "Client").
2.2. The Contract-Offer is considered concluded between the IE and the Customer from the moment the Customer performs the actions specified in section 2.1.1 of this Contract-Offer. The Contract-Offer is valid until both parties fully fulfill their obligations.
3. PROCEDURE FOR CONCLUDING A CONTRACT-OFFER
3.1. The conclusion of the Contract-Offer means that the Client:
3.1.1. In accordance with paragraph 5 of Article 395 of the Civil Code of the Republic of Kazakhstan, if the conditions set out below are accepted and the payment for the services is made, the IE, a legally capable individual who accepts this Offer, becomes the Client (tourist) (in accordance with paragraph 3 of Article 396 of the Civil Code of the Republic of Kazakhstan, the acceptance of the Offer is equivalent to the conclusion of a contract on the conditions specified in the Offer), and the IE and the Client together are the parties to the public offer contract.
3.1.2. In connection with the above, carefully read the text of this contract. In case of disagreement with any provision of this contract, the IE suggests that you refrain from using the services.
3.2. Accepts the terms of this Contract-Offer, as well as any additional conditions set by the IE at the time of the Customer's actions necessary for the registration of an order for tourist services, as determined by the IE, including consent to the collection and processing of personal data (if applicable).
3.3. Provides the IE with accurate information necessary to process an order for tourist services, including contact information, passport data, and other information as requested by the IE.
3.4. The Contract-Offer is considered concluded and enters into force from the moment of its acceptance by the Client, namely when the Client agrees to the terms of this Contract-Offer, as indicated in section 2.1.1 of this Contract-Offer. Acceptance is made by the Customer by performing the actions specified in section 2.1.1 of this Contract-Offer.
4. PAYMENT PROCEDURE FOR TOURIST SERVICES
4.1. The cost of tourist services and the payment procedure are determined in accordance with the tariffs and conditions set by the Tour Operator at the time of the Customer's order.
4.2. The Customer pays for tourist services according to the invoice issued by the IE. Payment terms and procedures are specified in the "Payment and Refund Rules" section. In case of non-compliance with the specified payment conditions, the IE reserves the right to cancel the order for tourist services.
4.3. Online Credit Card Payment:
Our website is connected to internet acquiring, and you can pay for the service with a Visa or Mastercard bank card. After confirming the selected service, a registration form will open, where you need to provide accurate information in Russian or English: surname and name, contact phone, email address, and the city where you reside. Make sure all information is correct and click the "Proceed to payment" button.
Then, a secure window with the payment page of the Maxpay processing center will open, where you need to enter your credit card details. The 3D Secure protocol is used for additional cardholder authentication. If your bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional cardholder identification, please contact the bank that issued your credit card.
4.4. Security Guarantees:
The Maxpay processing center protects and processes information about your bank card in accordance with the PCI DSS 2.0 security standard. The transfer of information to the payment gateway is done using SSL encryption technology. Further transmission of information takes place over closed banking networks with the highest level of reliability. Maxpay does not transfer your card data to us or any other third parties. The 3D Secure protocol is used for additional cardholder authentication.
4.5. Online Payment Security:
The personal information provided by you (name, address, phone, email, credit card number) is confidential and not subject to disclosure. Information about your credit card is transmitted only in encrypted form and is not stored on our web server. The security of online card payments is guaranteed by TOO "Payment Organization Maxpay". All operations with payment cards are carried out in accordance with the requirements of VISA International, MasterCard, and other payment systems. Special security technologies are used for information transmission during online card payments, and data processing is carried out on a secure high-tech server of the processing company.
5. RIGHTS AND OBLIGATIONS OF THE PARTIES
5.1. Obligations of the Tour Operator:
5.1.1. The Tour Operator undertakes to provide the Customer with tourist services in accordance with the conditions specified in this contract.
5.1.2. The Tour Operator must provide the Customer with full and accurate information about the services provided, including but not limited to details of the tour, terms, and conditions of the services, as well as prices.
5.1.3. The Tour Operator is responsible for the quality of the services rendered and their compliance with the agreement.
5.1.4. The Tour Operator has the right to change the terms of the agreement, including but not limited to the schedule, route, accommodation, etc., if circumstances arise beyond the Tour Operator's control (force majeure). In this case, the Tour Operator must inform the Customer in a timely manner and offer alternative solutions.
5.2. Obligations of the Client:
5.2.1. The Client agrees to pay for the tourist services in full and in accordance with the established payment terms.
5.2.2. The Client agrees to provide accurate personal information necessary for the provision of tourist services, including full name, contact details, passport information, etc.
5.2.3. The Client agrees to adhere to the established rules of conduct during the tour and comply with the conditions set forth by the Tour Operator.
5.2.4. The Client is responsible for the safety of their personal belongings during the tour.
5.3. Rights of the Tour Operator:
5.3.1. The Tour Operator has the right to change the schedule or conditions of the tour in case of force majeure or if changes are necessary for safety, convenience, or operational reasons.
5.3.2. The Tour Operator has the right to cancel the tour in the event of non-payment by the Customer or failure to comply with the terms of this agreement.
5.4. Rights of the Client:
5.4.1. The Client has the right to receive the tourist services in full, as outlined in this agreement.
5.4.2. The Client has the right to request a refund or cancellation of services if the Tour Operator fails to fulfill the conditions of the contract.
5.4.3. The Client has the right to request assistance from the Tour Operator in resolving any issues or disputes arising during the tour.
6. CANCELLATION AND REFUND POLICY
6.1. Cancellation by the Client:
6.1.1. If the Client decides to cancel the booking, they must notify the Tour Operator in writing at least 24 hours before the start of the service. Depending on the time of cancellation, the Client may be entitled to a partial or full refund, minus any non-refundable costs incurred by the Tour Operator.
6.1.2. If the cancellation occurs less than 24 hours before the service, the Client may not be entitled to a refund.
6.2. Cancellation by the Tour Operator:
6.2.1. The Tour Operator has the right to cancel the booking and provide a full refund if the service cannot be provided due to unforeseen circumstances, such as force majeure (natural disasters, technical failures, etc.).
6.2.2. If the Tour Operator cancels the service due to reasons under their control, the Customer is entitled to a full refund or a substitute service of equivalent value.
7. FORCE MAJEURE
7.1. Neither the Tour Operator nor the Client shall be held liable for any failure or delay in fulfilling their obligations under this contract if the failure is caused by force majeure events, including but not limited to natural disasters, acts of war, government regulations, labor strikes, or other events beyond their control.
7.2. In case of force majeure, the affected party must notify the other party in writing as soon as possible, and both parties must negotiate an acceptable solution.
8. FINAL PROVISIONS
8.1. This agreement is governed by the laws of the Republic of Kazakhstan.
8.2. Any disputes or disagreements arising from this contract shall be resolved through negotiation. If an agreement cannot be reached, disputes will be referred to the court of the Republic of Kazakhstan.
8.3. The Tour Operator reserves the right to amend the terms of this Contract-Offer at any time, without prior notice to the Client. Amendments will take effect from the moment they are published on the Tour Operator's website or made available to the Client in another accessible manner.
8.4. The Client acknowledges that they have read and understood the terms of this contract and agree to them by proceeding with the booking and payment for the services.
9. CONTACT INFORMATION
If you have any questions or require further clarification regarding this agreement, please contact us using the following details:
Travel to Mangystau
Phone: +7 702 466 3322
Email: traveltomangistau@gmail.com
Website: traveltomangistau.kz

Company Name: IE "Travel to Mangystau"
Physical Address: 130000, c. Aktau, 11 microdistrict, building 5, office 58
IIN: 850907301293
Phone: +7 702 466 3322
Director: Chuishbaev Eduard Esbolatovich
Email: traveltomangistau@gmail.com
Website: traveltomangistau.kz

BANK DETAILS
Address: Kazakhstan, Aktau
Bank: AO «Kaspi Bank JSC»
BIC: CASPKZKA
Kbe: 19
IBAN:
USD: KZ74722C000034340511
EUR: KZ74722C000034340511
KZT: KZ74722C000034340511

Address: Kazakhstan, Aktau
Bank: AO «Bereke Bank»
BIC: BRKEKZKA
BIN: 93074000137
USD: KZ31914082204LZ03745
KZT: KZ63914082204US01B7M

PAYMENT DETAILS IN USD
US Dollar account number:
Beneficiary's CITIBANK N.A. New York, USA
SWIFT - CITIUS33
Correspondent: Bereke Bank JSC Almaty, Kazakhstan
USA.SWIFT - BRKEKZKA